Return Policy

We want you to be completely satisfied with your purchase from imco enterprise inc. If you are not satisfied for any reason, we offer a hassle-free return policy within 30 days of delivery. Please review the following guidelines for returning items:

1. Eligibility Criteria:

• Items must be unused, undamaged, and in their original condition.

• Returns must be initiated within 7 days of the delivery date.

• Customized or special-order items may not be eligible for return unless they are defective or damaged upon receipt.

2. Return Process:

• Contact our customer service team at Imcoenterpriseinc@gmail.com/ (305) 939-8940 to initiate the return process.

• Provide your order number and the reason for the return.

• Our team will guide you through the return process and provide you with a return authorization (RA) number if applicable.

3. Packaging and Shipping:

• Items must be returned in their original packaging to ensure safe transit.

• Customers are responsible for the return shipping costs unless the item is defective or damaged upon receipt.

4. Inspection and Refund:

• Once we receive the returned item, our team will inspect it to ensure it meets our return policy criteria.

• Upon approval, refunds will be issued to the original method of payment within 10 business days.

• Please note that refunds may take some time to appear on your account depending on your financial institution's processing time.

5. Exchanges:

• If you wish to exchange an item, please follow the return process as outlined above and place a new order for the desired item.

6. Restocking Fee:

• A restocking fee may apply for returns that do not meet our eligibility criteria or are returned beyond the 30-day window.

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

8. Non-Returnable Items:

• Certain items may not be eligible for return due to safety or hygiene reasons. Please refer to our website or contact our customer service team for more information.

9. International Returns:

• International returns may be subject to additional shipping fees and customs duties. Please contact our customer service team for assistance with international returns.

10. Policy Changes:

• Imco Wheels reserves the right to update or modify this return policy at any time without prior notice. Please review our return policy regularly for any changes.

If you have any questions or concerns about our return policy, please don't hesitate to contact our customer service team. We are here to assist you every step of the way.

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Imco Enterprise Inc.

email: Imcoenterpriseinc@gmail.com/ (305) 939-8940